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By introducing our new 'Global Remote Service Program,' we can significantly lower downtime of the machines, support them quickly, and therefore increase our customers' return on investment.

For Gruppo Cimbali, this is particularly important from a knowledge transfer perspective, as training-on-the-job for junior technicians can be improved.Р”В®dgardo Ferrero, Services Director at Gruppo Cimbali: 'Our clients include international coffee shops that rely on a 24/7 availability of their professional espresso and cappuccino machines. In addition to the customer support use case, the solution also helps on-site technicians worldwide to receive remote support from one of their colleagues. The new service is available for machines of Gruppo Cimbali's brands LaCimbali and Faema. First projections revealed that the remote customer service can reduce travel costs for technicians by up to 50 percent and, at the same time, increase the efficiency of the technicians' work by up to 20 percent.

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Gruppo Cimbali's new service is primarily focusing on technical support tickets related to both software issues and manual errors. Thanks to TeamViewer's secure connectivity solution, technicians from Gruppo Cimbali or one of its distributors can remotely access the clients' machines to quickly solve problems, and thereby reduce machine downtime and minimize revenue loss for the customer.Р”В«y embedding TeamViewer's solution into the machines, technicians have a reliable and secure remote access to the coffee machine's file system and screen, almost similar as to being on-site, and can conduct a comprehensive assessment of the customer's issue. TAMPA BAY, Fla., Oct.Р’В 25, 2021 /PRNewswire/ - Gruppo Cimbali, a global leading manufacturer of professional coffee machines, is using TeamViewer to launch a new worldwide remote service program for its corporate customers.

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